Privacy policy

Information We Collect

At VELARABELLE, we collect the following types of information when you interact with our website:

  • Personal Data: Name, email address (e.g., when contacting [email protected]), shipping/billing address, and payment details.
  • Device & Usage Data: IP address, browser type, operating system, pages visited, and interaction patterns via cookies and similar technologies.
  • Order Information: Purchase history, product preferences, and transaction details.

How We Use Your Information

Your data is processed for the following purposes:

  • To fulfill orders and provide customer support.
  • To improve website functionality and user experience.
  • To send transactional emails (e.g., order confirmations) and respond to inquiries via [email protected].
  • To comply with legal obligations (e.g., tax regulations).

We do not sell or share personal data with third parties for marketing purposes.

Data Storage & Security

We implement industry-standard measures to protect your information:

  • Encryption (SSL/TLS) for data transmission.
  • Limited access to personal data for authorized personnel only.
  • Retention periods aligned with legal requirements (typically 3 years post-transaction unless otherwise mandated).

Data is stored on secure servers in GDPR-compliant jurisdictions.

Your Rights

Under GDPR, CCPA, and other applicable laws, you may:

  • Request access to or deletion of your personal data.
  • Opt out of non-essential cookies (via browser settings or our cookie banner).
  • Lodge complaints with your local data protection authority.

To exercise these rights, contact us at [email protected] with "Privacy Request" in the subject line.

Third-Party Services

We use trusted partners for essential operations:

  • Payment Processors: Stripe, PayPal (transaction data only; we do not store full payment details).
  • Analytics: Google Analytics (anonymized usage data).

These providers adhere to strict data protection agreements.

Cookies & Tracking

Our website uses:

  • Essential Cookies: Required for checkout and site functionality.
  • Performance Cookies: Help analyze site traffic (opt-out available).

Cookie preferences can be managed via your browser settings.

Policy Changes

Material changes to this policy will be communicated through prominent website notices. Continued use constitutes acceptance.

Contact Us

For privacy-related inquiries, email [email protected]. We respond within 30 days as required by law.

@2025
VELARABELLE