Refund policy

Eligibility for Refunds

To be eligible for a refund, your item must be unused, in the same condition as received, and in its original packaging. You must initiate your return request within 14 days of receiving your order.

Non-Refundable Items

The following items cannot be refunded:

• Items that show signs of wear or have been washed/altered
• Items without original tags attached
• Personalized or custom-made products

Return Process

1. Email us at [email protected] with your order number and reason for return
2. Wait for our return authorization and instructions
3. Package your return securely with all original contents
4. Ship your return using a trackable method

Return shipping costs are the customer's responsibility unless the return is due to our error.

Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days.

Please note that shipping fees are non-refundable except in cases where we shipped the wrong item or a defective product.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the product and packaging. We will arrange for a replacement or refund at no additional cost to you.

Contact Us

For any questions regarding our refund policy, please email [email protected]. We typically respond within 24-48 hours.